Warranty Terms and Conditions
Oroton stands by the quality of our manufacturing standards as such should any defect of manufacture (failure of hardware, components or workmanship) presents itself within the first twelve months we will rectify the matter free of charge.
Leather is a natural product. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Oroton’s care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms of the warranty outlined above.
WARRANTY TERMS AND CONDITIONS FOR BESPOKE CLUTCH
Oroton proudly stands by the quality of our manufacturing standards as such should any defect of manufacture (failure of hardware, components or workmanship) presents itself within the first twelve months we will rectify the matter free of charge.
Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Oroton’s care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms of the warranty outlined above.
Oroton will gladly repair, exchange or refund in accordance with the following process:
- You must notify Oroton within 12 months of receiving the item of the flaw or fault by contacting us on 1800 061 047 Monday – Friday or email us customerservice@orotongroup.com.au
- You must provide proof of purchase, being either an invoice, bank statement, email confirmation from Oroton, or delivery note.
- Once the return item is received at Oroton we will contact you with a time frame for the repair or an exchange of the item.
- Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Oroton, however, please allow 14 days from the day you return the item for your account to be credited.
- Please note we do not accept change of mind returns for our customised crystal clutch, please ensure you choose carefully when making your selection.
Bespoke is an exclusive service, and no price reductions or brand offers will ever apply.
Change of Mind / Online Return Policy
Please keep your receipt as proof of purchase and contact us within 14 days by completing the form below or calling 1800 061 047.
Oroton will gladly repair, exchange or refund the original price in accordance with the following process for all online purchases:
- You must notify Oroton within 12 months of receiving the item of the flaw or fault by completing the form below, and then arrange return of the item to Oroton within 14 days of notification.
- You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from Oroton, or delivery note.
- Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Oroton, however, please allow 14 days from the day you return the item for your account to be credited.
- If you wish to exchange your item, please make your request clear when contacting Oroton
- Please note: only items purchased through our Online Store can be returned through our Online Store, and not returned to an Oroton store or leading Department Store.
- If you purchased an item at an Oroton Store or leading Department Store, please return your product there or call our Customer Service Line 1800 061 047
- Due to health regulations earrings, men's underwear and men's socks cannot be returned or refunded.
- Oroton Intimates (lingerie) cannot be returned or refunded. Please choose carefully when making your purchase.
Shipping / Delivery Information
For deliveries within Australia we use Australia Post for all other countries we use Fedex. Domestic Delivery Charges
- Standard - $9.95 (allow 5-7 working days)
- Express - $14.95 (allow 3-5 working days)
International Delivery Charges
- New Zealand - $39.95 (allow 3 working days)
- Rest of the World - $59.95 (allow 5 working days)
If your parcel cannot be delivered for some reason, Australia Post will leave a calling card and you will be able to pick up your parcel at your convenience from your post office.
Should your item not arrive within the estimated delivery time please contact our customer service team by completing the form below or calling 1800 061 047.
For international deliveries we will provide a tracking number so that you know where your parcel is at all times.
At Oroton we value your feedback, to contact our Customer Service team at any time please complete the form below with your contact details.
Alternatively you may contact us on 1800 061 047 or email us via customerservice@orotongroup.com.au
Australia Post Insurance Service
For full terms and conditions of this service click here.
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