customer service

INTERNATIONAL & DOMESTIC SHIPPING!

Free Shipping for all orders over $200. Simply enter promo code FREESHIP200 at the checkout!

For deliveries within Australia we use Australia Post for all other countries we use Fedex.

Our shipping charges are as follows;

Domestic Delivery Charges

• Standard - $9.95 (allow 5-7 working days)
• Express - $14.95 (allow 3-5 working days)

International Delivery Charges

• New Zealand - $24.95 (allow 3 working days)
• Rest of the World - $49.95 (allow 5 working days)

If your parcel cannot be delivered for some reason, Australia Post will leave a calling card and you will be able to pick up your parcel at your convenience from your post office. Should your item not arrive within the estimated delivery time please contact our customer service team.

For international deliveries we will provide a tracking number so that you know where your parcel is at all times.

At Oroton we value your feedback, to contact our Customer Service team at any time.
You may contact us on 1800 061 047 or email us.

Australia Post Delivery Service

For full terms and conditions of this service click here.

EASY RETURN POLICY FOR ONLINE PURCHASES

Change of Mind

Oroton will gladly exchange or refund in accordance with the following conditions:

1. Oroton will exchange or refund items within 14 days of purchase.
2. You must provide ‘proof of purchase’, being either an invoice, bank statement, email confirmation from Oroton, or packing slip.
3. Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Oroton, however, please allow 14 days from the day you return the item for your account to be credited.
4. Please note we do not accept change of mind returns for our Bespoke crystal clutch and one-off items in The Studio section of this site.
5. Items must be in as new condition and unworn to be accepted as a return. Product tags must be attached or accompany the product on return.
6. Due to health regulations earrings cannot be returned or refunded. Please choose carefully when making your purchase.
7. All shoes should be tried on a carpeted surface only before wear. Shoe box and other packaging must accompany the product on return.
8. All apparel including knitwear must be returned unworn and unwashed, with all packaging and tags still attached.
9. Oroton Intimates (Lingerie) and underwear must be returned unworn and unwashed, with all packaging and tags still attached. Intimates includes; lingerie, bra’s, loungewear, sleepwear, underwear and swimwear. For hygiene reasons, please ensure that all briefs/thongs/swimwear bottoms etc are tried on over your own underwear. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke. OrotonGroup reserves the right not to accept intimate times that have been worn for health reasons.

Full-Price Merchandise Refunds:

· The full amount will be credited to the original tender (credit card) within 14 days of the ship date on your invoice / packing slip and accompanied by the original invoice / packing slip.

Sale-Price Merchandise Refunds:

· The full amount will be credited to the original tender (credit card) if returned within 14 days of the ship date on your invoice / packing slip and accompanied by the original invoice / packing slip.

· After 14 days, sale product is not eligible for return or credit.

1. Making a Return by Mail

Please contact our Customer Service Team Monday to Friday on 1800 061 047 or e-mail Customer Service.

2. Making a Return of an online purchase to an Oroton Boutique

Returns and exchanges must be made within the guidelines in our Return Policy above. You must have your original invoice or packing slip with you in order for the store to process your return and credit the original form of payment. Please note that returns can only be made at an Australian Oroton Boutique. Please use the Boutique Locator at oroton.com or contact Customer Service to find your nearest boutique. Returns for online purchases cannot be made at international Oroton boutiques, Oroton Factory Outlets, David Jones Department stores or specialty store locations. Items must be in as new condition and unworn to be accepted as a return in our stores.

For all Oroton Intimates (lingerie) and underwear returns please contact our Customer Service Team on 1800 061 047 or e-mail Customer Service.

3. Returning a Gift

Gift recipients who return an item must provide ‘proof of purchase’ being either an invoice, bank statement, e-mail confirmation from Oroton, or packing slip. If this cannot be provided the item will be exchanged for the current selling price of the item within 14 days of purchase. Personalised items such as our Bespoke Crystal clutch cannot be returned or exchanged.

4. Returning an International Delivery

Please contact our Customer Service Team Monday to Friday on 1800 061 047 or e-mail Customer Service.

Important Information

We endeavour to reproduce all colours as accurately as possible, however sometimes there may be slight variation to what you see on our web site. This can be due to photography lighting, computer picture resolution & individual monitor settings.

PRODUCT WARRANTY

Oroton stands by the quality of our manufacturing standards as such should any defect of manufacture (failure of hardware, components or workmanship) presents itself within the first twelve months we will rectify the matter free of charge.

Leather is a natural product. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Oroton’s care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms of the warranty outlined below.

Oroton will gladly exchange or refund in accordance with the following conditions:

1. You must notify Oroton within 12 months of receiving the item of the flaw or fault. This excludes Oroton Intimates (Lingerie) and Underwear.
2. For Oroton Intimates (Lingerie), Underwear, Knitwear and Shoes your must notify Oroton within 28 days of receiving the item by contacting our Customer Service Team on 1800 061 047 or e-mail us.
3. You must provide proof of purchase, being either an invoice, bank statement, email confirmation from Oroton, or packing slip.
4. Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Oroton, however, please allow 14 days from the day you return the item for your account to be credited.